Privacy Policy

1. Who we are

Adamard CRM is a customer relationship management service operated by Adamard. This policy explains how Adamard CRM processes information when an organization connects an Instagram professional account to the service.

2. Information we process

Depending on the features an organization uses, we may process:

• the name and email address used for the CRM account;
• Instagram professional account identifiers, username, and linked business or Page identifiers;
• Instagram Direct message content, sender and recipient identifiers, timestamps, and message status;
• CRM records entered by authorized organization users, such as contacts, deals, tasks, and notes;
• technical information needed to secure and operate the service.

3. How we use information

We use this information to provide the CRM inbox, connect an authorized Instagram professional account, receive and send customer messages, support customer service workflows, secure the service, and troubleshoot technical issues. We do not sell Instagram information or use it for advertising unrelated to the organization using Adamard CRM.

4. Sharing and storage

Information is available only to the authorized organization and its permitted CRM users, and to service providers that help us host and operate Adamard CRM. We store CRM data in managed cloud infrastructure and retain it while the organization uses the service, unless a shorter period is required by law or requested by the account owner.

5. Your choices and deletion

The organization that connected the Instagram account can disconnect it from the CRM at any time. To request deletion of account data or Instagram-related data, use our Data Deletion page. We may verify the requester's identity before completing a request.

6. Contact

Questions or privacy requests can be sent to [email protected].